Privacy Policy

Effective Date: 09 September 2026

Company Name: CLICKCRAZE Ltd (“we”, “us”, “our”)

Website: www.clickcraze.co.uk

Contact Email: privacy@clickcraze.co.uk

1. Overview

At CLICKCRAZE, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy details how we collect, process, store, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We collect personal information necessary to process your orders and provide an optimal shopping experience:

• Identity & Contact Data: Name, billing address, delivery address, email address, and telephone number.
• Financial & Payment Data: Payment details processed securely via our third-party payment gateways (e.g., Stripe, PayPal, Klarna). We do not store raw card numbers on our servers.
• Transaction Data: Details of products ordered, order history, and customer service communications.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and browsing patterns via cookies.

3. How We Use Your Personal Data

We use your data only when permitted by UK law, specifically to:

• Fulfill and deliver orders placed through CLICKCRAZE.
• Process payments and prevent fraudulent transactions.
• Provide customer support and manage warranties or return requests.
• Send essential transactional emails (order confirmations, dispatch updates).
• Comply with legal and accounting obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers necessary to operate our business:

• Courier and logistics partners (e.g., Royal Mail, DPD, Evri) to deliver your orders.
• Secure payment processing platforms.
• IT and hosting providers supporting our e-commerce platform.
• Legal or regulatory authorities if required by UK law.

5. Data Security & Retention

We implement strict security measures, including SSL encryption and restricted administrative access, to protect your personal information against unauthorized access or loss. We retain order data for as long as required by UK tax law (typically 6 years following the end of the tax year).

6. Your Rights Under UK GDPR

You have statutory rights regarding your personal data, including the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request the erasure of your personal data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@clickcraze.co.uk.