Returns & Refund Policy

At CLICKCRAZE, we strive to make returns simple, fair, and fully compliant with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (14-Day Statutory Cooling-Off)

As a UK consumer buying online, you have the statutory right to change your mind and cancel your contract within 14 calendar days from the date you (or a designated third party) receive the physical goods.

• Notification: You must inform us of your decision to cancel within the 14-day window by emailing returns@clickcraze.co.uk.
• Return Window: You then have a further 14 calendar days from the notification date to post the items back to us.

2. Condition of Returned Items

• Returned items must be unused, in their original condition, complete with all original packaging, tags, manuals, and accessories intact.
• You are responsible for handling goods as you would in a retail shop. We reserve the right to make a deduction from the refund for any diminished value resulting from excessive handling or damaged packaging.

3. Return Postage Costs

• For change-of-mind cancellations, the customer is responsible for paying return shipping costs. We strongly recommend using a tracked postal service with proof of postage.
• If an item arrives faulty, damaged, or incorrect, CLICKCRAZE will cover the return postage costs.

4. Faulty, Damaged, or Incorrect Goods

• Within 30 Days: If an item arrives damaged or develops a manufacturing fault within 30 days of receipt, you have the right to reject the item for a full, immediate refund.
• After 30 Days: If a fault develops after 30 days, we will offer a repair or replacement in accordance with the Consumer Rights Act 2015.

5. Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned unless faulty:

• Sealed goods unsealed after delivery (e.g., personal care or grooming items).
• Perishable items or goods made/tailored to custom specifications.

6. Refund Processing

Refunds are issued to your original payment method within 14 days of us receiving the returned goods (or proof of return). Standard delivery costs will be included in statutory cancellation refunds.

4. Cookie Policy

Effective Date: 09 September 2026

Website: www.clickcraze.co.uk

1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit websites. They help websites function efficiently, remember your preferences, and provide analytical insight to improve user experience.

2. Types of Cookies We Use

CLICKCRAZE uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for navigating our website and utilizing core features, such as adding items to your shopping cart and accessing secure checkout areas. The website cannot function correctly without these.
• Performance & Analytical Cookies: Collect anonymous information on how visitors interact with our site (e.g., which pages are visited most often). This helps us improve site speed and structure.
• Functional Cookies: Allow our website to remember choices you make (such as your regional settings or currency) to deliver a personalized experience.
• Targeting & Marketing Cookies: Used to deliver relevant promotions and evaluate the performance of our marketing campaigns.

3. Third-Party Cookies

We may utilize trusted third-party analytics and payment solutions (such as Google Analytics or payment processors) that set cookies on our behalf to ensure secure checkout processing and analyze site performance.

4. Managing Your Cookie Preferences

When you first visit CLICKCRAZE, you will be presented with a cookie banner allowing you to accept or manage non-essential cookies. You can also adjust or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may impact your ability to complete a purchase on our website.